Posts Tagged ‘Customer Service’

23 Nov 2010  •  Customer Service  •  0 Comments

Conflict Between The Person and The Role

For the services operating properly, both customers and the personal contact is must adjust to a script or role; each of them must play its role. The conflicts between the person and the role (that is the lack of consistency between the manner in which a person is perceived and the specific role should play [...]

24 Aug 2008  •  Strategic Planning  •  0 Comments

The Steps In The Global Market Through

the steps in the global market through Growth would not, alone, big impact unless it is accompanied by an aimed to differentiate the company in the global market, according to elements that make it recognizable and preferable to its offering than its competitors. To power a real possibility of differentiation must go through a series [...]