Archive for the ‘Customer Service’ Category

23 Nov 2010  •  Customer Service  •  0 Comments

Conflict Between The Person and The Role

For the services operating properly, both customers and the personal contact is must adjust to a script or role; each of them must play its role. The conflicts between the person and the role (that is the lack of consistency between the manner in which a person is perceived and the specific role should play [...]

18 Oct 2008  •  Customer Service  •  0 Comments

How to Increase Customer Loyalty

If you do not realistically this potential, if prestigious customers who can help us attract other customers and if we do not give references, we must consider the possibility of a close collaboration in the sense of not more accept new tasks (discrimination) of them. Maybe you can advise them to another firm with a [...]